What to expect

From first call to written report

A clear sequence so you know what happens, what it costs and what you receive.

1. Booking
Call or email with the symptom. You get availability, a fixed quote and a short list of what to have ready.
2. Before the visit
Clear access to the suspect areas and the meter. Have any previous reports or repair invoices handy, and someone who knows the history reachable.
3. On site
Non-invasive methods first - acoustic, thermal, moisture, tracer or testing as the symptom requires. You are told what is being done and why.
4. Confirmation
Findings are confirmed by a second method before they go in the report. Anything still uncertain is stated plainly.
5. The report
A written, dated report with photographs, readings, limitations and next steps by trade - formatted for owners, councils and insurers.
6. Follow-up
A call to answer questions, and re-verification after repair if you want the file closed with evidence.